What does this policy apply to?
In addition to our general personal information management practices, section 5 of this Policy covers the way in which an individual’s personal information is treated when they access and interact with the The Valor Group website at www.thevalorgroup.com.au
Acts and practices of employers that are directly related to both employee records and an employment relationship are exempted from the Privacy Act and are not covered by this Policy.
- Collection of personal information;
- Use and disclosure of personal information;
- Security of personal information;
- Accessing and updating personal information;
- The Valor Group website;
- Contact details;
- Complaints; and
- Changes to this Policy.
1. Collection of personal information
Personal information is information or an opinion that can identify an individual or from which the identity of the individual can be reasonably ascertained. An individual’s name, address and telephone number are examples of personal information. When The Valor Group provides you with services, we may need to collect certain information from you. The type of personal information which we collect will depend upon the dealings which you may have with The Valor Group. We collect personal information provided by you or your authorized intermediaries which is reasonably necessary to:
- provide you with quality products and services;
- do all things necessary to administer, manage, develop and protect those products and services;
- consider applications and approaches which you make to us; and
- maintain your contact details.
Consequences if information not provided
When we ask you to provide us with personal information, if you do not provide us with that information or if that information is incomplete or inaccurate, it may:
- prevent us from providing our products and services to you;
- limit our ability to provide you with the level of service which you would normally expect from us; or
- prevent us from being able to contact you.
We do not generally collect sensitive information about you. Sensitive information includes information or opinion relating to:
- racial or ethnic origin;
- political opinions;
- membership of a political association;
- religious beliefs or affiliations;
- philosophical beliefs;
- sexual preferences or practices;
- criminal convictions;
- membership of a professional or trade association; or
- health information.
- If we do collect sensitive information about an individual, we will only do so with the consent of that individual or otherwise in accordance with the law.
Indirect collection of information
We generally try to collect personal information directly from you or through your authorized intermediaries.
2. Use and disclosure of personal information
Personal information which is collected by The Valor Group is generally only used and disclosed for:
- the main purpose for which the information was collected; or
- related purposes, which would be within your reasonable expectations.
- We may otherwise use or disclose your personal information where the use or disclosure is required or authorized by law (for example, disclosure to government regulatory and law enforcement agencies) or in emergency situations.
If The Valor Group wishes to use or disclose your personal information in other circumstances, we will seek your consent to do so.
Members of the The Valor Group may share an individual’s personal information with their related entities. In this case, the information may only be used or disclosed by the related entity for the main purpose for which it was collected, for purposes related to the main purpose, where required or authorized by law, or for other purposes if the individual has consented.
The Valor Group does not sell personal information to companies outside The Valor Group.
The Spam Act 2003 (Cth) restricts the circumstances in which The Valor Group can send you commercial electronic messages (including email and SMS text messages). The Valor Group may send other advertising material to you where the advertising material is related to the purpose for which the personal information was collected. If you no longer wish to receive such promotional information from The Valor Group, you may advise us in writing. Commercial electronic messages from The Valor Group will include information about how to contact us, and unsubscribe if required. The Valor Group records would normally be amended within 30 days or as otherwise required by the Spam Act. Details of how to contact us are set out below.
3. Security of personal information
We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorized access, modification or disclosure. This protection applies in relation to information stored in both electronic and hard copy form.
The Valor Group will destroy or permanently de-identify any personal information collected which is no longer required.
External organizations which provide support services to the The Valor Group are also required to appropriately safeguard the security of the personal information which we provide to them.
4. Accessing and updating personal information
You may request access to your personal information or request us to correct information which we hold about you. To make a request, please put your request in writing using the contact details below. We may require proof of your identification before we can provide you with access to your personal information.
In normal circumstances we will give you full access to the personal information which we hold about you. However, in some circumstances, we may not be required by law to provide an individual with access to or to correct their personal information. If this is the case, you will be provided with the reason(s) for our decision.
We will normally provide access without charge unless you request access to a large volume of personal information or we have to access our archived records to obtain the information. In these circumstances, we may impose a fee to recover our reasonable costs.
5. THE VALOR GROUP website
This section outlines the way we handle personal information which we collect when an individual uses The Valor Group website under the domain name www.thevalorgroup.com.au
We outsource the development, maintenance and hosting of the website to third party service providers. We may disclose personal information about an individual to our third parties service providers so that they can effectively provide these services.
Collection of personal information
An individual may visit the The Valor Group website without providing us with any personal information. However, we may collect personal information about an individual accessing the website if they use the ‘Contact us’ section of the website.
A cookie is a small data file that contains information about your visit to a website. This information is provided by your computer during your first visit to a web server.
The server records this information in a text file and stores this file on your hard drive. When you visit the same website again, the server looks for the cookie and structures itself based on the information provided.
Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to warn you before accepting cookies. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie.
We may, from time to time, include links in the website to the websites of other organizations which may be of interest to you. We are not responsible for the privacy practices of these websites.
As with any internet transaction, the transmission of data over the internet is not completely secure. While we take reasonable steps to protect all the personal information in our possession that we have collected via the website in accordance with our general personal information management practices, we cannot guarantee the security of all data submitted to us over the internet.
6. Contact us
Level 5, Nexus Norwest, 4 Columbia Court
Norwest, NSW 2153
PHONE : 1300 482 567
EMAIL : firstname.lastname@example.org
If you wish to make a privacy complaint, you may contact the Office using the contact details above. You will need to provide us with sufficient details regarding your complaint, as well as any supporting evidence and/or information.
We will refer your complaint to our legal team who will investigate the issue and determine the steps we will undertake to resolve your complaint. We will contact you if we require any additional information and will notify you in writing requesting the same.
If you feel that we have not adequately dealt with your complaint, you may contact the Australian Privacy Commissioner via www.oaic.gov.au.
8. Changes to this Policy